Uber Health Rides FAQ – B.E.A.T.S.

---

 Uber Health is a program that allows organizations like B.E.A.T.S. to book reliable, safe rides for people who need transportation to and from medical appointments or community events. 

Anyone living with epilepsy or caring for someone with epilepsy who need safe, dependable transportation to appointments, treatments, or B.E.A.T.S.- sponsored events.

If eligible; You can fill out the ride request form on our website. Once submitted, a B.E.A.T.S team member will confirm and schedule your ride.

 No. Rides are booked by B.E.A.T.S. on your behalf. You’ll get text updates about your driver, car, and arrival time. 

 Thanks to our partnership, rides may be free or low-cost depending on funding and availability. Any costs will be shared with you before your ride is confirmed. 

  We recommend requesting your ride at least 24–48 hours in advance. In emergencies, we’ll do our best to help, but same-day rides may not always be available. 

 Yes. Uber Health protects your privacy. Drivers do not see your medical information. Only your name and pickup/drop-off details. 

  Yes. You may bring one guest if needed for your safety or support. 

 Just contact B.E.A.T.S. as soon as possible. We’ll help cancel or reschedule your ride. 

Rides can be scheduled for:

• Doctor’s appointments 
• Hospitals or clinics
• Therapy or treatment sessions
• B.E.A.T.S.-sponsored community events